Welcome to Runtio (HK) Electronic Technology Limited


Runtio warrants its products against defects in material and workmanship. Under normal use and service, every hardware portion of the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely by Runtio. Runtio provides 2 years limited warranty for its products only to the entity that originally purchased the product from Runtio. However, if a product exhibits a manufacturing defect, return the product within the limited warranty period and Runtio will repair or replace it (with the same or equivalent model), at our option, with no charge to you. If the limited warranty period is not explicitly stated on the invoice then the limited warranty defaults to one (1) year, from the original invoice date. A limited Warranty for Kits covers parts that were defective when shipped from Runtio not those damaged by the customer. Return the product or defective parts to Runtio for repair or replacement. If the product is replaced, Runtio may provide a reconditioned version of the same or equivalent model. Parts used in repairing or replacing the product will be warranted until the original warranty expires. Products or parts that malfunction and are not warranted will be replaced or repaired and then shipped entirely at the expense of the customer. Runtio will not be liable in any way for the loss of data on any computer or storage device and any damage caused by this.
Warranty does not apply, if :

* the warranty period is expired,
* the serial number label is missing or unrecognizable,
* the product has been modified or repaired by any unauthorized service center or personnel,
* the defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification.
* the defect was subject to Force Majeure, such as acts of God, flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)


Extended warranty
One years warranty service for Runtio standard products. The customers could purchase 1 to 3 years extended warranty service if they need. Please submit an application to Runtio within 60 days of purchase.

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